Warranty Terms | PROFI INOX

7 Warranty

The buyer has a 12-month warranty for spare parts for the goods purchased from Orient-88 ltd. The products are not included in the warranty, unless otherwise agreed between Orient-88 ltd and the buyer. Fragile goods (glass, stone, ceramics, etc.) or gas hoses, whether sold together with other goods or separately, are not covered by the warranty.

The warranty is valid if the product is cared for and used in the usual way without being overloaded. The warranty does not cover normal wear and tear, and a "spare parts warranty" means that damaged parts will be replaced with new ones. Orient-88 ltd independently assesses whether a part is damaged and makes an independent decision on how to repair the damage. The warranty only applies to electrical damage, but not to mechanical damage, calibration and adjustment of the functionality, displays, etc.

The established damages (defects or malfunctions) must be reported immediately and without any delays to Orient-88 ltd (preferably through our online form). Otherwise, the possibility to file a guarantee claim is eliminated. It is the buyer's responsibility to provide evidence of his complaint. Failure to comply with this condition will void our obligation to honor the warranty claim. If it is necessary to install a spare part for a product purchased from Orient-88ltd, then this installation must be performed only by a certified technician. Therefore, the buyer must present the installation invoice issued by a certified technician for the warranty to be valid. Attempts to defraud will be reported to the police. If necessary, Orient-88 Ltd. will instruct the buyer how to troubleshoot the product with the help of a certified technician. The costs of troubleshooting and for all installation work performed by the certified technician are at the expense of the buyer. Troubleshooting and other activities performed by a technician without our approval will not be respected by Orient-88 ltd.

In the event of a warranty claim, no labor costs are covered in connection with the installation work on the replacement of a part. The spare parts warranty does not entitle you to compensation for indirect losses, costs or damages (eg lost profits, business interruption, damage to third parties).

The customer must check himself, together with a professional, in case it is necessary to hire one for the installation of a product, the activities necessary for the assembly and installation of a product. Improper assembly instructions do not oblige us to provide compensation for damages. Warranty claims can only be made by the buyer, and this right is not transferable. Orient-88 ltd decides whether the goods will be repaired on site, or will have to be taken back for repair, or will be replaced with new ones. The purchase can be canceled only in the latter case.

All images used for presentation in the online store are only examples. They do not represent an exact reproduction of the case, but simply serve as an illustrative purpose. In particular, there may be a color discrepancy due to the screen you are using. Orient-88 ltd is not liable for damages arising from compensation for damages, lost profits, interruption of commercial activity, damages to third parties (and damages beyond our control) caused by warranty damages. The warranty does not apply to products that are not purchased directly or indirectly from Orient-88 ltd; the products are not included in the warranty, unless otherwise agreed between Orient-88 ltd and the buyer. Consumer goods and fragile goods (glass, stone, etc.) or gas hoses, whether sold together with other goods or separately, are not included in the warranty.

Failure to comply with this condition will result in the waiver of our obligation to honor the warranty claim.